A focused and detailed business requirements analysis can help you avoid problems like these. This is the process of discovering, analyzing, defining, and documenting the requirements that are related to a specific business objective. And it's the process by which you clearly and precisely define the scope of the project, so that you can assess the timescales and resources needed to complete it.

Remember: to get what you want, you need to accurately define it – and a good business requirements analysis helps you achieve this objective. It leads you to better understand the business needs, and helps you break them down into detailed, specific requirements that everyone agrees on. What's more, it's usually much quicker and cheaper to fix a problem or misunderstanding at the analysis stage than it is when the "finished product" is delivered.

The main objective of the identification of the business requirements is to understand the customer’s operational, tactical and strategic requirements. Service providers produce goods or services for the use of its customers and if these goods or services meet the requirements of the customers, both the customers and the service provider will be happy: a win-win situation. This will ensure sustainable business for the service provider organization. This is why clear business requirements must be identified.

The identification of business requirements needs to be applied both to new services and to changes to existing services. Whether there will be a new service development or update to an existing service, business requirements must be gathered clearly and concisely before initiating the Service.